Cancellation and Refund Policy
Plans can change, and we aim to be as flexible as possible
Effective from: August 4, 2026
We understand that plans can change, and we aim to be as flexible as possible with our cancellation policy. However, to ensure that we can manage our tours efficiently and provide the best experience for all our guests, we have established the following cancellation policy:
Cancellation Notice:
Guests must notify Xplore Roatan of their intention to cancel their tour booking via email or telephone.
Refund Policy:
More than 7 Days Notice: Guests who cancel their tour more than 7 days before the scheduled tour date will receive a 50% refund of the total tour cost.
7 Days or Less Notice: No refund will be provided to guests who cancel their tour 7 days or less before the scheduled tour date.
No Partial Refunds:
All tours are sold and priced as a single package. Combo tours, multi-activity tours, and packages are booked as one product, not as separate activities you can select from on the day.
Once your tour has begun, no refund, credit, or discount will be issued for any activity, stop, or portion of the tour you choose not to complete. For example, if you book a zipline and ATV combo tour and complete only the zipline, you are not entitled to a refund of any part of the price for the ATV portion.
This applies whenever you decline an activity, leave the tour early, or ask to skip a portion for any personal reason. That includes a change of mind, fatigue, fear of heights, time constraints, or your cruise ship schedule.
Combo tours are sold at a package rate. The activities inside a package are not priced at their standalone rates, so no individual activity within a package carries a separate refundable value.
Substitutions are not permitted. An unused portion of your tour cannot be exchanged for a different activity, a future tour, a credit, or merchandise.
If Xplore Roatan ends or shortens part of your tour because of weather, equipment, or safety, the Tour Cancellations by Xplore Roatan section below applies instead.
Extenuating Circumstances:
Xplore Roatan understands that extraordinary situations, such as serious illness or family emergencies, can lead to unavoidable cancellations. In such cases, guests are encouraged to contact us as soon as possible to discuss the possibility of special considerations. These will be reviewed on a case-by-case basis.
Tour Cancellations by Xplore Roatan:
In the rare event that Xplore Roatan must cancel a tour due to weather conditions, safety concerns, or any other unforeseen circumstances, guests will be offered the choice of rescheduling their tour (subject to availability) or receiving a full refund. If we are unable to deliver one activity within a combo tour for these reasons, we will offer a reasonable alternative activity, a reschedule of that activity subject to availability, or a partial refund covering that activity at our discretion.
No-Show Policy:
Guests who fail to arrive for their scheduled tour without prior notification of cancellation will not be eligible for a refund. This also applies to any activity within a combo tour. If you do not present yourself at the start of a scheduled activity, that activity is treated as a no-show and is not refundable.
Processing of Refunds:
Refunds will be processed to the original payment method used at the time of booking. Please allow up to 14 business days for the refund to appear in your account.
Acceptance of This Policy:
By booking a tour with Xplore Roatan, you confirm that you have read, understood, and accepted this policy, including the No Partial Refunds section above. Guests confirm their acceptance again at check-in when signing the tour waiver.
For any questions or to notify us of a cancellation, please contact us.
